USER IDENTIFICATION
In order to buy it is necessary to register as a user.
The data that will identify you as a user is a username (e-mail) and a password. In addition to identifying the data, the user must enter the fiscal data for the calculation of the order and the printing of its invoice.
If the identification at the time of confirming the order has not been fulfilled, the user will be asked for their registration data (e-mail and password), to ensure greater security in the transaction.
SALE OF ALCOHOLIC DRINKS
The sale of alcoholic beverages is limited to people of legal age.
According to the current Spanish legislation, the age of majority is a condition to determine the full acting capacity of the person who is fundamentally based on reaching the age of 18 from the moment of birth.
These data are an essential requirement for the acquisition of products on our website and will be requested during the purchase process.
PURCHASING PROCESS
Each time you access the SHOPPING CART:
- If you want to continue with the purchase process, you must click on the Accept button.
- If you prefer to continue shopping, click on the Continue shopping link.
- If you want to pay, you have to register.
At any time during the purchase process, you can check the contents of the shopping cart by clicking on SHOPPING CART. The constant information that we can see is the quantity of products that we have introduced in the cart and the total amount of these products.
DELIVERY ADDRESS
In VLPRODUCTION.ES you can send the order as a gift to another person. You have the possibility to enter two different addresses: one for the delivery address and another for the billing address.
PAYMENT METHOD
Credit or Debit Cards
You can access the payment gateway of the corresponding bank through a secure connection. Payment data are transmitted in an encrypted form directly to the payment gateway of the Banking Institution; VLPRODUCTION is not aware of these data at any time.
The 3D SECURE system or secure electronic commerce, is an international system approved by Visa and Mastercard that allows purchases in electronic commerce by entering a password or PIN, which has previously been provided by the issuing Bank of the card to its holder. The data necessary for a customer to make a payment in this system are:
- The card number (16 digits)
- Expiration date thereof
- Secure electronic commerce key provided by the card issuer.
All these data provided for payment purposes are encrypted under the SSL (Secure Socket Layers) protocol to ensure maximum security of the same.
Once the payment of the order reaches our account, a confirmation email will be sent to the customer and the order will be processed and sent.
SHIPPING
The prices shown on this website include, in addition to transportation throughout the Peninsula of the requested products, its packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT in the territories where such tax is applied.
For the rest of the destinations, check with our Customer Service Department: by e-mail to the address orders@vlprodcution.es; by postal mail, to the address C / JOANOT MARTORELL, Nº 10 – ENT. 11-12540 Vila-real (Castelló);
The estimated delivery times are 3 to 4 days in the Peninsula, 4 to 8 in the Balearic and Canary Islands and 7 to 10 in the other destinations.
If for any reason you were not at the destination when the order is delivered, the transport agency will try again 24 hours later. If there is still no one to receive the order, it will be necessary for you to go personally to the nearest office of the transport agency to pick it up in person.
BREAKAGES
In the event that any bottle is broken during shipping, please contact us and we will make the necessary arrangements to recover all the products of your order, and send it back in perfect condition at no additional cost.
If, you detect a wet box or suspect that a breakage may have occurred when you receive the order, do not accept the order, and contact us so that we can arrange the replacement with the transport operator.
RETURNS
In the event that once the order is delivered, you notice any anomaly or simply decide that it is not to your liking, you will have 15 days to process your return through our Customer Service.